Ep. #37 Navigating Reviews: Embracing Feedback for Business Growth

by Marci Barker / August 2nd, 2023
MY NEW PAGE
Navigating Reviews: Embracing Feedback for Business Growth
I
Navigating Reviews: Embracing Feedback for Business Growth
In this podcast episode, I discusses the importance of handling reviews, both positive and negative, as a business owner. I share a personal experience of receiving a three-star review and how it affected me emotionally.
I hope to communicate the significance of using reviews to improve one's business, gain credibility, and understand customers' perspectives. The episode also touches on unethical practices related to reviews, such as manipulating reviews for free products or leaving negative reviews on competitors' products.
I share some tips for responding to reviews, including being professional, empathetic, and open to resolving issues. Mostly I want to encourage business owners to embrace feedback and stay true to themselves in their responses to reviews.
FREE Audiobook
I recorded my entire audiobook and I'd love for you to listen to it between episodes. Put your info in and get instant access to The Accountability Code Wake Up and Show Up!
In This Episode We Cover:
My experience with a three-star review left on my podcast.
Recognizing how one reacts to and uses reviews in a business.
The impact of positive and negative reviews on a business's credibility.
The importance of collecting reviews for social proof and improvement.
Ethical considerations regarding leaving reviews and receiving free products.
Handling bad reviews professionally and with empathy.
Understanding the reasons behind a customer's experience.
Offering to talk it over with customers to resolve issues.
The significance of responding in a timely manner to reviews.
Embracing authenticity in responses to reviews and attracting the right audience.
I
Listen and Subscribe Everywhere Podcasts Are Streamed
© 2023 - www.funandsustainable.com - All Rights Reserved

RECENT ARTICLES

Ep. #125 Feedback Includes The Art Of Saying ...

In this episode, I talked about the sixth step of the Accountability Code—feedback, which is all about using past experiences to make better choices moving forward. I shared a personal story from my upcoming book Becoming Boss Minded called The Art of Saying No, where I learned the hard way that helping too much can lead to burnout. I explained how saying yes too often, even with good intentions, can hurt your mental health and relationships. This story helped me see how important it is to set boundaries and focus on what really matters.

  READ MORE  

Ep. #124 Commitment: Becoming Bossminded (The...

In this episode, I talked about the fifth step of the accountability code, commitment—and how it’s different from just taking action or implementing ideas. Implementing is when you practice or try something, like brainstorming or writing, but commitment is when you actually finish the task and can prove it’s done. I shared how one of my clients struggled with staying consistent on social media after a group challenge ended, and we realized that making a plan isn’t enough, you have to commit to following through.

  READ MORE  

Ep. #123 Implementing Means Progress Over Per...

In this episode, I talked about implementing, the fourth step of the Accountability Code. It comes after reflection, humility, and planning. Implementing means taking action on what matters to you, even if it's not perfect. Many people make plans but never follow through, so I reminded everyone to just start, even if it’s messy.

  READ MORE  

Ep. #122 Planning Can Happen On Your Own Time...

In this episode, I talked about planning as the third step in the Accountability Code, right after reflection and humility. Planning isn’t just writing stuff down, it’s about creating a meaningful roadmap that actually helps you succeed. I shared how putting “tennis friends” on my vision board led to real friendships just by showing up and being open.

  READ MORE  

CHALLENGE TESTIMONIALS